Business Management – Office and Facilities Management – Maintenance, Repair and Operations – white papers at ManagementConsultancy KnowledgeBank

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Type: Case Study Published: August 2008	Go to Case Study View abstract
T. Rowe Price completed a thorough review of their business in an effort to continue to reduce operational risk and handle increasing transaction volumes. The result was an ‘STP roadmap’ that sought to increase automation across functional silos.

Providing Critical Workload Autotomation Status to Support Business Service Management
by ASG Software

Type: White Paper Published: December 2007	Go to White Paper View abstract
This white paper looks at the importance of IT service delivery and as a result IT and specifically, Operations Management, is changing it's infrastructure to focus on Business Service Management (BSM),