People in your organization communicate in many ways, including e-mail, phone, fax, instant messaging, web, and video conferencing. Integrating these many technologies in order to create a unified communications (UC) system can reduce costs and improve productivity.

As contact centers consider migrating from traditional digital switching platforms to IP-based solutions, there’s an exciting development that is simplifying IP communications and extending the benefits beyond telephony network cost savings.

Seven is more than just a lucky number for companies building customer care strategies. In this document, Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience.

With the average worker now using multiple methods of communication, including phone, e-mail, chat, voice mail, and fax learn how unified communications can glue all of these technologies together to enhance your business with an immediate impact on cost reduction, productivity and competitiveness

Learn how CA network & voice management enables IT to become the business-enabler that large enterprise have long envisioned.

Bloor Research, a leading IT research organization, emphasizes the importance of an integrated toolset that allows you to seamlessly manage and support your enterprise network and voice infrastructure.

Keeping your employees connected to people and information anytime, anywhere is a big step toward making your business more efficient. And it's especially important for small and medium-sized businesses like yours.

Businesses everywhere are promising, and publicly competing, to be more environmentally responsible. But the truth is, most businesses exist for a different kind of “green”—money.

The development of the digital age has introduced new threats. Securing communications is now both an imperative and a regulatory requirement. This paper details how deploying a unified communications network can apply the benefits of incumbent security technologies across the entire infrastructure.

As worsening economic conditions put pressure on customers’ budgets, better customer service can give your organisation the competitive edge. Learn how unified communications has the potential to offer a more agile customer response and help the entire organisation work more productively.

Implementing a unified communications solution can change all this and add great value to any organisation. Enterprises do have actionable steps available to greatly reduce the quantified pain, frustration and incremental expenses found in this research survey.

CISCO gives an overview of a solution that gives your company the infrastructure it needs to support immediate communication anywhere, at any time— with the security, reliability, and cost effectiveness that small and medium sized businesses (SMBs) need.

This White paper explores how On-demand, outsourced IT models, such as application service provider, business process outsourcer and managed service provider have become fairly common. But true on-demand delivery of enterprise applications has only recently gained traction – fueled in part by improved communications availability, security, reliability and bandwidth. Customer relationship management, payroll, human resources and more are now available on demand.

The pervasive global economy is driving the continued and exponential growth of enterprise data. The demand for high-speed access to data,
generated by e-commerce, email, various enterprise productivity applications, as well as web serving and digitized media and information —is insatiable at all levels of the enterprise.

Dominion SX is a secure console server for anytime, anywhere out-of-band serial control via any Web browser. With maximum security and a single point of control, Dominion SX allows the management of all users, serial servers and other IT devices.

CommandCenter® Secure Gateway is a management appliance that provides unified, secure access to KVM, serial, and power ports of data center devices via a web browser.