Seven is more than just a lucky number for companies building customer care strategies. In this document, Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience.

Bloor Research, a leading IT research organization, emphasizes the importance of an integrated toolset that allows you to seamlessly manage and support your enterprise network and voice infrastructure.

Keeping your employees connected to people and information anytime, anywhere is a big step toward Small business VoIP, or voice over Internet Protocol, is getting a lot of attention these days.

Efficiency often comes with a price in customer satisfaction. Customers expect to be able to solve their own problems or immediately communicate with a person who can make things right. But too often, these expectations aren’t met.

CISCO gives an overview of a solution that gives your company the infrastructure it needs to support immediate communication anywhere, at any time— with the security, reliability, and cost effectiveness that small and medium sized businesses (SMBs) need.

Simple Remote Management Infrastructure (SRMI) is a comprehensive suite of out-of-band management tools for remote offices. It provides the monitoring, diagnosis, configuration, and power management necessary to enable true central management of remote locations.

Distributed enterprises and network operating centres require powerful, centralised, and remote control of computer systems, serial-based devices, and power distribution products such as UPS and intelligent power strips. This white paper explains how to achieve secure access to any server or network device from a single interface.

Read this white paper to explore the Hub and spoke failover architecture, virtual media, exit macros and other security elements you should insist on in a KVM over IP switching system for your health care network.

This white paper provides a detailed explanation of Hub and spoke failover architecture, exit macros and other security elements you should insist on in a KVM over IP switching system.

The success and competitiveness of many enterprises are increasingly dependent on the performance of their IT infrastructures. An organization’s IT infrastructure needs to be continually up and running, enabling continual service availability.

This paper explores how to get high-resolution video without the need for increased bandwidth through a KVM over IP system.

Remote System availability is critical to maintaining business continuity. Companies today
are considering whether they can cost-justify complete infrastructure redundancy across multiple sites for the sake of improved business continuity. Read this white paper to see how you can improve business continuity.